Lavu
About the company
Lavu is revolutionizing the way businesses in the foodservice industry operate. With a mission to empower restaurants and bars with innovative, user-friendly Point of Sale (POS) solutions, Lavu's cutting-edge technology streamlines operations, enhances customer experiences, and boosts efficiency.
Project - Enterprise Control Panel
Role
Lead UX Designer
Timeline
7 Months
Challenges
“Frankenstein” design with different styles and disconnected from the core brand
Deep rooted and nested content with complex information architecture
International Support
Goals
Reduce customer support calls
Reduce time on site
Increase speed of setup and config
Increase usability and overall experience with a simplified approach
Research
Did several VoC interviews
Surveys
Outcomes
Customer support calls dropped by 19%
Time on site was reduced by 12%
Development times were shortened as a result of a design system being introduced
